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Returns/Exchanges/Cancellations Policy

REFUNDS & EXCHANGES 

Pretty and Proper Boutique accepts Returns for Store Credit Only.  Items purchased from Pretty and Proper Boutique are eligible for Exchange or Store Credit within 7 days after delivery. After the 7th day, the item is considered FINAL SALE.

Pretty and Proper Boutique accepts exchanges of like items and/or equally priced items. This not not include items purchased during sale period or with promotion codes.

A small number of heavily discounted items may be marked FINAL SALE, which is not eligible for exchange, or store credit.

The customer is responsible for Return Shipping fees/costs.

We will send a confirmation email when your return package has been received.  Please note, returns take us 3-10 business days to process upon reaching our facility.  Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS

Please contact us within 48 hours from receipt of package to resolve damaged items.

  CONDITIONS

Items must be approved by our team before being returned.  Once approved you will receive an RMA number.  Items must be unworn, unwashed, undamaged, unused, and with all original tags attached.  Please email customer service at shopprettyandproper@gmail.com to obtain approval and RMA number, which will need to be included with the approved item.  Please see the following tips below for keeping your items in returnable condition:

SWIMWEAR, BODYSUITS AND LINGERIE

May not be returned. No exceptions.

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment.  If stained, It will not be accepted.

CANCELLATIONS AND CHANGES TO ORDER

Changes to SHIP TO ADDRESS ONLY may be made once an order has been placed. NO OTHER CHANGES CAN BE MADE. Please notify customer support as soon as possible to make this change. If your order is returned back to us, you are responsible for a reshipment fee. If this fee is not paid a refund will not be processed.

Request for cancellation of order must be made no later than 4 hours after your order has been placed via email. Please note requests will not be reviewed during non- business hours. Request for cancellation must be approved via email and will be at the discretion of Pretty and Proper Boutique.